How do I cancel auto-renewal/mandate?

If you wish to cancel auto-renewal of your hoichoi subscription, please drop an email to support@hoichoi.tv with the reason for your request, and our Customer Happiness team will assist you in disabling auto-renewal. We also recommend canceling the auto-pay mandate from your UPI or net banking app to prevent any future deductions.

For in-app purchases (Google Play, iTunes, Amazon - Fire TV, etc.):

Auto-renewal settings are managed directly by these platforms. You can cancel your subscription auto-renewal by following these steps:

Google Play (Android users):

1. Open the Google Play Store
2. Tap on your profile icon (top-right)
3. Go to "Payments & Subscriptions" > "Subscriptions"
4. Select hoichoi and tap "Cancel Subscription"

iTunes (iOS users):

1. Open the Settings app on your iPhone/iPad
2. Tap your Apple ID > "Subscriptions"
3. Select hoichoi and tap "Cancel Subscription"
   

Amazon (for Fire TV):

1. Go to amazon.com/appstoresubscriptions
2. Sign in to your Amazon account
3. Find hoichoi and click "Cancel Subscription"

Please note, turning off auto-renewal will not initiate a refund. Your subscription will remain active until the end of your current billing cycle, and no further charges will be applied after that.

If you face any issues or need further assistance, feel free to contact us—we’re happy to help!