I've already paid for a subscription; why am I being asked to subscribe again?

If you're seeing a prompt to subscribe despite having a subscription, try these steps to resolve the issue:

• Refresh Your Subscription: Log out of your account and log back in to sync your subscription status.
• Verify Your Account: Ensure you're logged in with the correct email or mobile number linked to your subscription.
• Check Subscription Status: Visit the "My Account" section on the hoichoi app or website (www.hoichoi.tv) to confirm whether your plan is active.
• Update the App: Ensure you're using the latest version of the hoichoi app for optimal performance.
• Confirm Payment Status: If you recently renewed, check if the payment was successful and your plan is still valid.

If the issue persists, feel free to contact our support team by dropping an email to support@hoichoi.tv, and we’ll be happy to assist you.