Unable to watch hoichoi on my TV device.

If you're experiencing issues with video playback on your TV device while using hoichoi, try the following troubleshooting steps:

1. Check Your Internet Connection

• Ensure your TV device is connected to a stable internet connection.
• Run a speed test to confirm your internet speed meets hoichoi's recommended minimum of 5 Mbps for smooth streaming.
• If the speed is low, restart your router or switch to a wired connection (if possible).

2. Restart Your Device

• Power off your TV device and unplug it from the power source.
• Wait for about 30 seconds, then plug it back in and restart.

3. Clear Cache and Data (For Fire TV and Android TV Users)

• Go to Settings on your TV device.
• Navigate to Apps > hoichoi > Storage & Cache.
• Select Clear Cache and then Clear Data.
• Restart the app and try streaming again.

4. Update the hoichoi App

• Ensure you are using the latest version of the hoichoi app.
• Visit the App Store (Apple TV) or Google Play Store/Amazon App Store (Android TV/Fire TV Stick) and check for updates.

5. Reinstall the hoichoi App

• Uninstall the hoichoi app from your TV device.
• Restart the device, then reinstall the app from the respective app store.

6. Check for Software Updates

• Ensure your TV device is running the latest system software.
• Go to Settings > System > Software Update and install any available updates.

7. Verify Your hoichoi Account

• Ensure your hoichoi subscription is active.
• Log out of your account and log back in to refresh your session.

If you're still facing issues, feel free to reach out to us at support@hoichoi.tv. Our team will be happy to assist you!