If you're unable to play downloaded videos on hoichoi, please check the following:
- Use the hoichoi Mobile App: Downloaded content can only be accessed within the hoichoi app on the same device it was downloaded on. Downloads are not available on the website or TV and cannot be transferred to external media players.
- Check Download Expiry: Downloads remain available for 7 days from the date of download. If they have expired, you will need to download the content again.
- Verify Your Subscription: A valid hoichoi subscription is required to access downloaded content. If your subscription has expired, please renew it to continue watching.
- Confirm You're Logged into the Correct Account: Downloads are linked to the account used at the time of download. If you’ve logged out or switched accounts, they may not appear.
- Update the App: An outdated app version may cause playback issues. Check for updates on the Google Play Store or Apple App Store and install the latest version.
- Re-download the Content: If playback issues persist, try deleting and re-downloading the content to resolve any potential file corruption.
If the issue continues, our Customer Happiness Team is happy to assist you! Please reach out to support@hoichoi.tv for further help.
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