Why is my downloaded content not playing, even online?

If you're unable to play a downloaded content offline or online, it could be due to the content being removed from hoichoi. Here’s why this might happen and what you can do:

Possible Reasons:

• Content No Longer Available: If a movie or show is removed from hoichoi, the source file is deleted, making it unavailable for both streaming and offline playback.
• Expired License: Some content is available for a limited time due to licensing agreements. Once the license expires, the content is removed.
• App Issues: If the content is still available on hoichoi but not playing, check if your app needs an update.

Here's what You Can Do:

• Check if the content is still available: Try searching for the title in the hoichoi website - www.hoichoi.tv. If it doesn’t appear, it has likely been removed.
• Update your app: Ensure you're using the latest version of hoichoi for the best experience.
• Re-download if possible: If the content is still listed but not playing, delete the download and try downloading it again.

If you believe the content should still be available or need further assistance, please reach out to our Customer Happiness Team at support@hoichoi.tv. We’re here to help!