Why isn't my video playing at all?

If your video isn't playing, the issue could be related to network problems, device settings, or account configurations. Try the following steps to troubleshoot and resolve the problem:

1. Check Your Internet Connection

• Ensure your device is connected to a stable internet connection.
• Try opening another website or streaming app to confirm connectivity.
• If possible, switch between Wi-Fi and mobile data to see if that helps.

2. Refresh and Restart

• Refresh the page or restart the hoichoi app.
• Clear the app’s cache and cookies.
• Ensure your hoichoi app is updated to the latest version.
• If using a web browser, clear browsing history or try switching to a different browser.
• Restart your device and try again.

3. Verify Your Subscription and Access

• Check if your subscription is active under ""My Account"".
• Ensure the content is available in your region.
• If you’ve reached the maximum number of devices allowed for streaming, try logging out from other devices and playing the video again.

4. Disable VPN or Proxy Services (If Applicable)

• If you are using a VPN or proxy, please disable it and check if the issue persists.

If only audio is playing without any video:

• This issue may occur if your device doesn't support DRM content. To resolve it, try searching for the content by name and select the file with a dot (.) at the end of the name, then attempt to play it again.

If the issue continues, please contact us at support@hoichoi.tv with your device details and a screenshot of any error messages you notice. We’ll be happy to assist you!