Why are my videos buffering or not playing smoothly?

If you are experiencing buffering or playback issues, try the following troubleshooting steps:

• Restart Your Device: Turn off your device, wait for 30 seconds, and then turn it back on.
• Check for Updates: Ensure that both your device and the hoichoi app are updated to the latest version. Visit the iOS App Store or Google Play Store to check for updates.
• Clear Cache: If you are using the hoichoi app or website, clearing the cache may help resolve streaming issues.
• Check Your Internet Connection: Make sure your internet connection is stable and has a strong signal. Try opening a webpage or streaming a video on another platform. If the connection is weak, restart your router or contact your internet service provider.
• Try a Different Device: If possible, check if the issue persists on another device to determine if it is device related.

If the issue continues, contact support@hoichoi.tv with the following details:

1. Device type (Android, iOS, Smart TV)
2. Internet speed
3. Screenshot of the error (if applicable)

Our team will thoroughly investigate the issue and provide you with the necessary assistance to resolve it as quickly as possible.