This error points to information stored on your device needs to be refreshed. A simple sign out or reinstall of the App should help. Here are the detailed steps that should resolve this error:
Sign out of hoichoi:
- From the Android TV home screen, select Settings > Applications
- Select Manage All Installed Applications
- Scroll down and select hoichoi
- Select Cache and Clear Data.
- Select Force Stop
- Open hoichoi App, re-login and try playing videos again
Uninstall the hoichoi app:
- Press the Home button on your Android TV remote
- Select Settings > Applications
- Select Manage All Installed Applications.
- Scroll down and select hoichoi.
- Select Delete or Uninstall.
Reinstall the hoichoi app:
- From the Android TV home screen, select Search
- Type hoichoi, then select hoichoi
- Click on Install
- Once installed, enter your hoichoi credentials to login and try playing videos again
If the issue persists, please contact us with your TV device model, OS version, and the hoichoi app version installed on your TV.
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