This error may occur due the following reasons:
- Mismatch in date and time set on the TV and internet time
- The information stored on your smart TV that needs to be refreshed
- The firmware is out of date.
To resolve this, follow the troubleshooting steps below:
1. Restart your Wi-fi router:
- Turn off the power button to which your Wi-fi router's adapter is connected
- Remove the adapter from the power socket for at least 30 seconds - 1 minute
- Plug the Adapter to power socket again and turn ON the router
2. Restart your LG TV:
- Unplug your TV from power for at least 1 minute
- Plug your TV back in
- Turn your TV ON and try accessing hoichoi app again
3. Check the location of the device and time & date:
- Go to TV Settings option
- Click on General
- Click on Location
- Check LG Service Country or Broadcast country. It should be set to the country you're located in
- Try accessing hoichoi app again
4. Check for firmware or software updates:
- Check to see if there are any available firmware or software updates for your device.
- If you need help checking for updates or downloading the latest firmware or software version, please check with your device manufacturer.
If the issue persists, please contact us with your TV device model, OS version, and the hoichoi app version installed on your TV.
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