I recently made a payment, the amount has been deducted, but my subscription has not been activated.

Don't worry! This may occasionally happen due to an issue with the bank or payment gateway, where we don’t receive a successful payment confirmation immediately.

Here’s what you can do:

Check Your Payment Status:

You can check the status of your transaction on your banking/UPI app or respective payment platform:

• If the payment status is "Failed", the bank automatically refunds such charges within 2-3 business days.
• If the payment status is "Initiated" or "Processing", the transaction is still being processed and may take some time to reflect as "Success". You can either wait for an update or proceed with a new payment to access content immediately.
• If the payment status is "Success", but your subscription has not been activated, proceed to the next steps.

Try an Alternative Payment:

To enjoy uninterrupted access to hoichoi, you can try making a fresh payment using a different method. If both transactions are processed successfully, don’t worry—please let us know the same at support@hoichoi.tv and we will refund one of the payments.

Contact Us:

If your payment status shows as "Success", but your subscription is still inactive, please reach out to us at support@hoichoi.tv with the following details:

• Your registered mobile number or email ID
• A screenshot of the transaction showing the deducted amount and other details (Transaction ID/Payment Reference Number)

We will check the status and assist you at the earliest.