Getting an error on my TV - "Free Up Memory"

If you’re seeing a "Free Up Memory" error on your TV while using the hoichoi app, it usually means that your TV's storage is running low. Insufficient memory can cause apps to slow down, crash, or not function properly. Here’s a step-by-step guide to resolving this issue and ensuring smooth playback.

Why Does This Error Occur?

Most Smart TVs have limited internal storage, which can fill up over time due to app data, cached files, and downloads. When there isn’t enough free space, the TV struggles to run applications efficiently, resulting in errors like "Free Up Memory."

How to Free Up Memory on Your TV:

1. Clear the hoichoi App Cache

Over time, apps store temporary data (cache) to improve performance, but excessive cached files can take up valuable space.

Steps to Clear Cache:

1. Go to Settings on your TV.
2. Select Applications/Apps > hoichoi.
3. Click Clear Cache to remove unnecessary temporary files.

2. Uninstall Unused Apps

If your TV is running multiple apps, they may consume storage space even if you don’t use them often.

Steps to Uninstall Apps:

1. Navigate to Settings > Applications.
2. Select apps you no longer need.
3. Click Uninstall to remove them and free up storage.

3. Delete Unnecessary Files & Downloads

If your TV allows local file storage, review and delete any old videos, screenshots, or other files that are taking up space.

Steps to Remove Files:

1. Open your TV’s File Manager or Storage Settings.
2. Check for downloads, cached videos, or unnecessary files.
3. Delete unwanted content to reclaim storage.

4. Restart Your TV

A simple restart can refresh your TV’s system and clear temporary memory issues.

How to Restart Properly:

1. Turn off your TV and unplug it from the power source.
2. Wait 30 seconds to 1 minute.
3. Plug it back in and turn it on.

5. Ensure Your TV Software is Up-to-Date

Outdated software can sometimes cause memory issues and impact app performance.

Steps to Check for Updates:

1. Go to Settings > System > Software Update.
2. If an update is available, install it.

What to Do If the Issue Persists?

If you’ve tried all the steps above and still encounter the error, please contact us with the following details:

• Your TV model and operating system version.
• The hoichoi app version installed on your TV.
• A brief description of the issue and when it occurs.
• A video recording of the issue.

We'll be happy to assist you in resolving the issue!