If you're unable to download content on hoichoi, please try the following steps:
- Ensure You're Using the hoichoi Mobile App: Downloads are only available through the hoichoi mobile app on Android and iOS. Downloads are not supported on the website or TV apps.
- Check Storage Availability: Ensure your device has enough free space for downloads. If storage is full, try deleting unused files or previously watched downloads.
- Verify Internet Connection: A stable internet connection is required for downloads. If you're on mobile data, try switching to Wi-Fi for a smoother experience.
- Disable "Download on Wi-Fi Only": If you see a "Waiting for Wi-Fi" error, go to Download Settings in the hoichoi app and turn off this feature to allow downloads over mobile data.
- Update the hoichoi App: Ensure you're using the latest version of the app, as updates often include performance improvements and bug fixes.
If the issue persists, please contact our Customer Happiness Team at support@hoichoi.tv. We're happy to assist you!
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