Help With Your Account

How do I create a new hoichoi account?
You can create a hoichoi account with your mobile number by following these simple steps: For Mobile App Users: Open the hoichoi app Launch the...
Thu, 13 Mar, 2025 at 11:37 AM
How do I login to my hoichoi account?
You can access hoichoi by logging in with the method associated with your account—whether it's your phone number, Google, Facebook, or email ID. Just f...
Thu, 13 Mar, 2025 at 11:32 AM
Why can't I log in to my hoichoi account?
If you're having trouble logging in, give these troubleshooting steps a try: Incorrect OTP: If you're logging in with mobile OTP, ensure you...
Thu, 13 Mar, 2025 at 11:44 AM
Why am I getting an error – Google/Facebook login failed?
If you are experiencing an error when trying to log in using Google or Facebook, here are a few things you can check to troubleshoot the issue: Make su...
Thu, 13 Mar, 2025 at 11:54 AM
I paid for a subscription via iTunes, but I'm unable to login to my subscribed account.
You might experience the scenario with subscriptions bought via iTunes/iOS. You can quickly restore your purchase by following these simple steps: Log ...
Thu, 13 Mar, 2025 at 12:07 PM
How do I reset my password?
If you've forgotten your password or wish to change the existing one, please follow these simple steps: Open the hoichoi app or visit www.hoichoi.tv ...
Thu, 13 Mar, 2025 at 12:48 PM
How do I change the email address or phone number on my hoichoi account?
Due to security reasons and account protection, hoichoi does not allow users to update email address, phone number, or name directly through the app or we...
Thu, 13 Mar, 2025 at 1:03 PM
Can I change my login method from Google/Facebook to email ID and password?
Currently, there is no option to change your login method directly from the hoichoi app or website. However, our Customer Happiness team can assist you wit...
Thu, 13 Mar, 2025 at 2:10 PM
I'm getting an error when I clicked on the reset password link in the email.
This error occurs when the password reset link in your email gets expired. For security reasons, the reset link remains valid for one hour from the time the...
Thu, 13 Mar, 2025 at 2:33 PM
I am getting an error - "You have exceeded the maximum login limit"
This error indicates that you have reached the maximum number of logged-in devices allowed under your current subscription plan. To continue streaming, you ...
Thu, 13 Mar, 2025 at 2:41 PM