Why am I getting a “Black Screen” while playing a video?

Modified on Wed, 19 Mar at 5:24 PM

This issue appears to be related to Digital Rights Management (DRM). DRM is a technology used to protect copyrighted content from unauthorized copying, transferring, or modification. Most of our content is DRM-protected, ensuring a secure streaming experience.


You can try a quick workaround: Try searching for the content by name and from the search results - select the file with a dot (.) at the end of the content name, then attempt to play it again.


To watch DRM-protected videos, you need:

  1. A valid hoichoi subscription
  2. A device that supports DRM contents


If you're still experiencing issues, please share the following details with us at support@hoichoi.tv so we can assist you better:

  • Device brand name (e.g., Samsung, OnePlus)
  • Model number (found in device settings)
  • Software version (OS version your device is running)
  • hoichoi app version (latest installed version)


These details will help us resolve the issue quickly and restore your streaming experience.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article